OLIVER — Operations, Logistics & Integrated Vendor/Employee Resource

FIELD SERVICE MANAGEMENT SOFTWARE FOR SMALL BUSINESS

Field service management and job operations software built for small service businesses — from first inquiry to paid invoice.

OLIVER is the Intelligent Analytics field service management platform — handling jobs, scheduling, dispatching, customer portals, employee portals, invoicing, and recurring service plans in one connected system. Built for landscaping, HVAC, cleaning, pest control, home services, and any field-based small business that is ready to stop managing operations on text messages and spreadsheets.

STARTS AT

$39

/ mo

WHAT OLIVER DOES

Complete field service management for small businesses — from first inquiry to paid invoice.

OLIVER manages the complete job lifecycle for field service businesses of every type. Every job moves through a defined sequence — inquiry, quote, schedule, dispatch, in-progress, complete, invoice, paid — with automated notifications, portal updates, and SPARK contact enrichment at every step. One platform replaces your scheduling app, your invoicing tool, your customer texting, and your employee coordination.

Full Job Lifecycle Management

Every job moves through a defined lifecycle — inquiry to quote to scheduled to dispatched to completed to invoiced to paid — with automated notifications, portal updates, and reporting at every stage.

Customer, Employee, and Admin Portals

Three portals. One platform. Admin portal for your team to manage everything. Customer portal for clients to view jobs, accept quotes, and pay invoices. Employee portal for field crews to receive jobs, submit proof of work, and stay connected.

Starting at $39/mo — The Most Affordable FSM for Small Business

No field service management competitor offers a capable product at $39/month. OLIVER’s Lite tier gives solo operators the full job lifecycle, customer portal, and invoicing at a price that makes professional operations accessible from day one.

WHAT IS INCLUDED

Every tool your field service operation needs — scheduling, portals, invoicing, and automation.

OLIVER works for any field service vertical, home service, or any small business — landscaping, HVAC, cleaning, pest control, plumbing, home services, financial firms, small/medium/large store fronts, online shops, and more. Every feature is available across all verticals with no industry-specific upsell required.

✓

Job Lifecycle Management

Inquiry → quoted → scheduled → dispatched → in progress → completed → invoiced → paid. Fully automated state machine with complete audit trail.

✓

Quoting & Pricebook

Create quotes with line items from your pricebook. Good/Better/Best multi-option quoting on Pro+. Quote → job conversion in one click.

✓

Scheduling & Dispatch

Calendar scheduling, crew assignment, job offer queue, GPS tracking, and dispatch board on Business+. Route optimization on Pro+.

✓

Customer Portal

Branded portal for clients to view jobs, accept quotes, pay invoices online via Stripe, and request new work. 2-way messaging on Pro+.

✓

Proof of Work

Field techs submit notes, photos, and digital signatures on completion through the employee portal. Stored and linked to every job record.

✓

Employee Portal

Your crew sees their schedule, accepts or declines job offers, updates job status, submits proof-of-work, and messages dispatch — from the field.

✓

Invoicing & Stripe Payments

Generate professional invoices and send Stripe payment links automatically. Customer pays online. Webhook confirms payment. Job closes.

✓

Automated Notifications

Job confirmed, appointment reminder, on-my-way, job complete, invoice + payment link, payment confirmed — all automated via email and SMS.

✓

Recurring Jobs & Service Plans

Schedule repeating jobs and bill on a recurring Stripe subscription. Available on Pro+. Builds predictable recurring revenue for your service business.

✓

Operations Reporting

Job volume, revenue, completion rate, and crew performance — visible in the Intelligent Analytics admin portal. STELLA reads OLIVER data for deeper BI.

HOW OLIVER WORKS

Every job lifecycle step automated — from inquiry to paid.

Every OLIVER job follows a defined 8-step lifecycle. Every transition fires automated notifications to your customer, updates your admin and employee portals, enriches the SPARK contact record, and logs data for STELLA reporting — without anyone manually managing it.

01

Inquiry

Customer submits via portal or ARION form, or staff creates manually.

02

Quoted

Staff creates quote with pricebook line items and sends to customer.

03

Scheduled

Quote accepted. Job scheduled on calendar. Confirmation + reminder fires.

04

Dispatched

Crew assigned. Job offer sent to employee portal. On-my-way alert queued.

05

In Progress

Employee marks job started. Customer notified. Field work underway.

06

Completed

Employee submits proof of work, photos, and digital signature.

07

Invoiced

Invoice generated. Payment link sent via email + SMS + Customer Portal.

08

Paid

Customer pays via payment link. Job closed. Confirmation sent to all.

OLIVER PRICING

Field service management pricing built for small business — starting at $39/month.

Start solo with Lite at $39/mo and scale to your full crew. No per-job fees, no setup charges beyond initial onboarding. 20% discount with annual billing. 15% bundle discount when combining OLIVER with any other Intelligent Analytics platform layer.

Lite

$39

/mo

1 user · 50 jobs/mo

Job lifecycle management
Quote & pricebook
Customer portal (view + pay)
Stripe payment links
SPARK contact sync
Basic reporting (30 days)

Standard

$79

/mo

5 users · Unlimited jobs

Everything in Lite
Full scheduling & dispatch
Employee portal
Full history reporting
ARION form → job flow
STELLA reporting feed

Pro

$149

/mo

10 users · Unlimited

Everything in Standard
Recurring jobs & service plans
GPS & route optimization
2-way messaging
Time tracking
Multi-option quoting

Business

$299

/mo

25 users · Unlimited

Everything in Pro
Dispatch board
Territory & routing rules
Audit logs & approvals
QuickBooks / Xero sync
Contractor payouts (Stripe)

Enterprise

$499

/mo

Unlimited users

Everything in Business
Multi-location controls
SSO / SAML
Custom SLA & support
Custom exports + API
Dedicated onboarding

Additional users: $15/seat/mo (Standard) · $12/seat/mo (Pro) · $10/seat/mo (Business) · Annual billing: 20% off · 15% bundle discount with 2+ Intelligent Analytics products · 30% off first 6 months for June 1 launch cohort

OLIVER IN THE Intelligent Analytics PLATFORM

OLIVER connects your jobs, contacts, website, analytics, and automations.

OLIVER is built to work as part of the Intelligent Analytics platform — not as a standalone tool. Every job creates or enriches a SPARK contact. Every form submission from your ARION website can auto-create an inquiry. Every job metric feeds into STELLA reporting. ARGUS orchestrates automations across the full workflow.

ARION

Form submissions from your website auto-create OLIVER job inquiries on Standard+. Inquiry to dispatch without lifting a finger.

SPARK

OLIVER reads SPARK contacts for all customer data. Job history and invoice data feed back into SPARK for CRM segmentation.

STELLA

STELLA reads OLIVER jobs, invoices, and status events for operational BI — revenue trends, completion rates, and crew performance.

FORGE

Custom integrations connect OLIVER to industry-specific tools, accounting software, or bespoke workflows via FORGE.

ARGUS

Every significant OLIVER action — job created, invoice paid, job completed — fires a platform event that ARGUS can orchestrate.

Ready to run your field service operation from one connected platform?

From the first inquiry to the paid invoice — OLIVER handles the entire job lifecycle for your small service business. Starting at $39/month. Setup handled by Intelligent Analytics.