📄 PRIVACY POLICY

Intelligent Analytics & Data Management (Intelligent Analytics)
Effective Date: [Insert Date]

1. Introduction

Intelligent Analytics & Data Management (“IADM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you:

• Visit our website

• Use any Intelligent Analytics platform services

• Engage with our software products (ARION, STELLA, OLIVER, LUMEN, FORGE, ARGUS)

• Communicate with us via email, SMS, or other channels

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Name

• Email address

• Phone number

• Company name

• Job title

• Billing address

• Payment information (processed through third-party payment providers)

B. Account & Platform Data

• User credentials

• Tenant or organization identifiers

• Subscription information

• Service configuration data

• Communication preferences

C. Communications Data

• Email campaign interactions (opens, clicks, unsubscribes)

• SMS opt-in and opt-out records

• SMS delivery confirmations

• Support communications

D. Technical Data

• IP address

• Browser type

• Device information

• Usage logs

• Cookies and tracking technologies

E. Client Data (Business Customers)

For business clients using our SaaS platforms, we may process data on your behalf, including:

• Customer contact lists

• Campaign data

• CRM records

• Operational analytics data

In such cases, Intelligent Analytics acts as a data processor, and the client remains the data controller.

3. How We Use Information

We use collected information to:

• Provide and operate our services

• Manage accounts and subscriptions

• Process payments

• Send system notifications

• Send marketing communications (with consent)

• Provide SMS communications (with explicit opt-in)

• Improve service functionality and performance

• Ensure platform security and compliance

• Meet legal and regulatory requirements

4. SMS Communications

If you opt in to receive SMS communications:

• Message frequency may vary.

• Message and data rates may apply.

• You may reply STOP to unsubscribe at any time.

• You may reply HELP for assistance.

• Consent to receive SMS messages is not a condition of purchase.

We maintain records of SMS consent for compliance purposes.

5. Email Communications

If you subscribe to receive emails:

• You may unsubscribe at any time using the unsubscribe link.

• Transactional or service-related emails may still be sent as necessary.

6. Data Sharing

We do not sell personal information.

We may share data with:

• Cloud hosting providers (e.g., Microsoft Azure)

• Email and SMS service providers

• Payment processors

• Analytics tools

• Legal or regulatory authorities when required

All third parties are contractually obligated to protect your data.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill contractual obligations

• Meet legal requirements

• Maintain compliance records

• Provide ongoing services

SMS opt-in records are retained for regulatory compliance.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encrypted communications (HTTPS)

• Role-based access control

• Multi-tenant isolation

• Secure cloud infrastructure

No method of transmission is 100% secure, but we take commercially reasonable steps to protect your information.

9. Your Rights

Depending on jurisdiction, you may have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Withdraw consent

• Opt out of communications

Contact: info@intelligentanalyticsdm.com

10. Children’s Privacy

Our services are not directed to individuals under 18.

11. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

Intelligent Analytics & Data Management
Email: info@intelligentanalyticsdm.com
Website: https://intelligentanalyticsdm.com