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Build Your Foundation › Portal Strategy

CONSULTING ENGAGEMENT

Portal Strategy

Design the customer and employee portal experience before it is built.

The Portal Strategy engagement defines what your OLIVER customer and employee portals should do, what information they show, and how they connect to your workflows. The output drives the OLIVER configuration and any FORGE custom surface requirements.

Build Your Foundation

Portal Strategy

Custom pricing · Discovery first

CONSULTING ENGAGEMENT

What the Portal Strategy engagement delivers.

The Portal Strategy engagement defines what your OLIVER customer and employee portals should do, what information they show, and how they connect to your workflows. The output drives the OLIVER configuration and any FORGE custom surface requirements.

DELIVERABLES

Customer portal feature requirements

Employee portal feature requirements

Data display and permission mapping

Job lifecycle touchpoint design

Notification and messaging flow spec

OLIVER configuration brief and FORGE requirements (if applicable)

WHO THIS IS FOR

This engagement is the right fit if…

Pre-OLIVER Launch

You are about to activate OLIVER and want to design the portal experience intentionally, not accept defaults you will have to change later.

Customer Complaints

Your customers complain about not knowing what is happening with their jobs. A well-designed portal solves this before it becomes a review.

Crew Coordination Problems

Your field crew misses details, submits incomplete proof of work, or needs constant direction. The employee portal, designed correctly, fixes this.

RELATED ENGAGEMENTS

More from Build Your Foundation.

Operations Audit

Understand how your operation currently runs before designing the portal layer.

Workflow Design

Configure OLIVER workflows that connect to your portal design.

Process Mapping

Document the processes that the portal needs to support.

Ready to scope your Portal Strategy engagement?

All Intelligent Analytics Consulting engagements are custom priced. Start with a free discovery call — we scope the work and send a fixed-price proposal before anything begins.